| Home > Business Support
Services > Desk Care |
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| A malfunctioning PC can cause
serious disruption to your business. Symptoms like Software
crashes, data loss email problems quickly translate
into wasted time, missed deadlines and lost revenue.
Determining if the source of the problem Is down to
hardware, software or a virus is beyond most business
PC users |
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| Desk care provides a virtual helpdesk
technician at the end of a phone armed with remote access
technology which enables the expert to securely take
control of your PC to fix the problem, without even
coming on-site. |
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| The PC is also monitored to allow
our technicians working knowledge of the PC's behaviour
in order to allow them speedy fixes to the unit as well
as proactive error correction to avoid downtime. |
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| The service is useful in a
number of Scenarios: |
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| A small organisation with
no in-house IT staff |
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| CONVERGENIC's remote support ensures
that you can run the high-performance hardware and software
your business needs. We also take the hassle out of
configuration - saving you those hours trying to discover
why Plug and Play has turned into Run and Stop! |
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| A medium-sized company |
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| Remote support is an efficient,
flexible solution that keeps your PC's and software
running. That frees up your IT staff to focus on strategic
tasks |
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| A multi-site operation with
shared IT resource |
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| The gains are even greater. There's
no need to wait for an in-house IT consultant to be
dispatched to your premises as our IT expert can access
your PC remotely to reduce downtime. |
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| A company employing home workers
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| Often these are the ones who are
most at risk from IT-related disruption, left with limited
- and costly - support by staff at HQ. CONVERGENIC can
be bought to support these workers so you can rely on
us to solve their hardware and software problems that
put your revenues at risk. |
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